14-day guide refunds
Request a full refund within 14 calendar days of payment, for any reason—even after opening the guide or creating your trip copy.
This policy applies to paid guides sold by creators during RideHop’s paid pilot. RideHop Pro is a separate subscription; this policy does not set its cancellation or refund terms. Purchases made before this revision keep the terms shown at checkout.
Request a refund
Contact the creator who sold you the guide. For help reaching the creator or resolving a software issue, email RideHop support with the guide link, purchase date and order or receipt reference.
support@ridehop.aiRideHop replies to support escalations within 2 business days with an acknowledgement and the next step. Business days are Monday–Friday in Buenos Aires time, excluding local public holidays. This is an initial-response commitment, not a deadline for the refund to reach your account.
The 14-day period applies to when you submit your request. The creator processes the refund; the time for it to reach you depends on payment processing and your bank.
Your guide and trip after a refund
Once a full refund succeeds, access to the creator’s guide content ends in every trip copied from that purchase. The trip itself and your own additions remain: personal notes, changes, activities, bookings and documents. Imported guide items remain linked to the purchase even if edited; your changes can be recovered separately. A separate Pro subscription does not restore refunded guide content. A partial refund alone does not end guide access.
Creator responsibilities
Every creator in the paid pilot must honor full refund requests made within 14 calendar days of payment, for any reason. The creator processes the refund and bears any nonreturned processing fees. RideHop returns its commission in proportion to successfully refunded amounts. Processing fees are never deducted from the buyer’s refund. Creators must acknowledge buyer requests within 2 business days, using Monday–Friday in Buenos Aires time and excluding local public holidays. If the creator misses that deadline, contact support@ridehop.ai for escalation. The creator remains responsible for refunds and disputes.
Your legal rights
This policy does not limit any additional rights or remedies under applicable law. Rights that apply after the 14-day period remain intact, and creators may also offer refunds beyond this period.